Terms and conditions

Returns, Exchanges, Refunds, Item Descriptions

• I do not accept returns or exchanges.
• I ship worldwide from Croatia, EU
• My pottery is made in Croatia, EU
• Purchases can not be cancelled.
• Partial refund for combined shipping is not available. Please buy all the items in a single purchase in order to combine shipping. I will not partially refund shipping after buyer orders several items individually.
• Customers must read item descriptions, and view all images prior to checkout. Failure to read item descriptions is not grounds for a return, exchange, or refund.
• Refunds or replacements, where possible, are given in the event of damage in shipment. For a damage refund, you must email me with the following:
• Your order number
• Proof of breakage in the form of photographs of the pottery
• Photographs of the packaging
• A photograph of the shipping label
• Failure to provide the above details may result in a refusal of a refund.
• If the buyer isn't available for delivery and/or doesn't collect the order from the post office or DHL courier/pickup location, and the package returns to me, I will send the item again only after receiving the payment for the new shipping and all related costs that may arise in returning the mug to me (return import tariffs, return shipping, new import tariffs and new shipping). Refunds in this situation are not accepted.
• Any flaws that affect the aesthetics or functionality of the piece will be mentioned in the listing. It is the responsibility of the customer to read these item descriptions closely.
• Colors of pottery may appear different based on the lighting and composition of your device’s screen, and the lighting under which the pottery was photographed. (I photograph using natural lighting, either outside or by a window using indirect lighting and light reflection using white boards.)
• All pottery on my website is hand made. These items are not “perfect”, and won’t be the same as if you bought them from a serial production factory line. I place much love and care in my work, but this is simply the nature of handmade items.

Shipping

In stock items will be processed within 3 business days of purchase.

All EU, UK, Canada and Australia orders will be shipped by Croatian mail and will include a tracking number. Orders within EU and UK mostly arrive within 10-14 days from the date of shipping. Canada and Australia orders usually take 3-6 weeks to arrive

All USA orders are dispatched via DHL Express using DDP incoterms (Delivery Duty Paid) which means no additional cost will be charged once the customer finishes checkout.