USA shipping & tariff info

Until further notice, all USA orders will ship via DHL Express. The delivery time is 7 working days after the purchase date. That includes order handling time and shipping itself.

The import tariff for ceramic tableware of EU origin imported to the USA is 15% and it only applies to the value of the item. That being said, the import tariff does not apply to shipping cost.

All orders will be sent to customers using DDP incoterms ("Delivery duty paid") which means there will be no additional cost for your order after you finish checkout.

The structure of shopping cart will first show the selected items and their value. The next line will show the amount of import tariff charged on top of the item value (15% of the item price). The last line will show shipping price, to which import tariff does not apply to.

All paperwork and custom declarations will be prepared by my shop prior to shipping and there will be no additional actions required for the customer. Since I will be covering all transport and import cost before the delivery, no returns or cancellations are possible once your order has been handed down to DHL Express. 

You will be prompted to enter your contact phone number during checkout. This is required for DHL Express delivery and it will only be used to that end. You won't receive any marketing or any other content from me to your phones.

I will not require your signature upon delivery, so that you're more flexible about the delivery itself. (to arrange other members of your household to receive the item or a neighbor etc.)

If the buyer isn't available for delivery and/or doesn't collect the order from DHL courier/pickup location, and the package returns to me, I will send the item again only after receiving the payment for all additional costs that may arise in returning the mug to me (return import tariffs, return shipping, new import tariffs and new shipping). Refunds in this situation are not accepted.

DHL offers various options for arranging or modify your delivery. I have compiled a little guide for better understanding your DHL delivery schedule and options:

DHL Express provides options for customers to pick up their orders at designated locations if they are not available to receive the delivery at home. Here’s how it works:

DHL Service Points: DHL Express operates a network of Service Points across the USA, including authorized shipping centers, drop-off locations, and staffed facilities. If a delivery attempt fails (e.g., the customer is not at home), DHL typically leaves a notice with instructions for the recipient. This notice often includes details about nearby DHL Service Points where the package can be picked up. Customers can find these locations using the DHL Global Service Point Locator or through MyDHL+

Process: After a missed delivery attempt, DHL may hold the package at a nearby Service Point for a specified period (typically a few days, though exact timelines depend on location and policy). Customers can visit the Service Point with the delivery notice and identification to collect their package.

DHL Express offers options for customers to arrange delivery details before the delivery attempt, providing flexibility to suit their schedules. Here are the key features available:

On Demand Delivery (ODD): DHL Express provides an On Demand Delivery service that allows recipients to customize delivery preferences after the shipment is booked. Once the package is in transit, customers receive a notification (via email or SMS) with a tracking link. Through this link or MyDHL+, they can:

•  Schedule a Delivery Time: Request a specific delivery date or time window (subject to availability in their area).

•  Redirect to a Service Point: Choose to have the package delivered to a nearby DHL Service Point for pickup at their convenience.

•  Authorize a Neighbor or Safe Location: Instruct DHL to leave the package with a neighbor or at a designated safe spot (e.g., porch or garage).

Pre-Delivery Notifications: DHL typically sends proactive notifications to recipients with tracking details and estimated delivery times. Customers can use these to log into MyDHL+ or the ODD portal to modify delivery preferences before the first attempt.

MyDHL+ Platform:  customers can use MyDHL+ to manage their shipments, including scheduling pickups, redirecting deliveries, or selecting a Service Point for pickup. They can access these options by logging in with their tracking number or creating an account